MobileSupport - RemoteCall

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.

[Key Features]

1. Screen Control

View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.

2. On-screen Drawing

Mark important areas for the customer to see to communicate certain points more clearly.

3. Text Chat

MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.

4. Simple Connection

Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.

[Receiving Mobile Device Support - Customers]

1. Download, install, and then launch the ‘MobileSupport’ application.

2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.

3. Engage in real-time video support.

4. Close the application once video support session has ended.

* Android OS 4.0~6.0 Recommended

Rsupport ini 'MobileSupport - RemoteCall' aplikasi memungkinkan perwakilan dukungan jarak jauh perangkat mobile akses pelanggan untuk mengidentifikasi dan menyelesaikan masalah secara real-time. Dengan 'MobileSupport - RemoteCall', perwakilan dukungan dapat memberikan dukungan yang aman dan handal tanpa harus memiliki pelanggan mengunjungi pusat dukungan.

[Fitur Utama]

1. Kontrol Layar

perangkat mobile lihat dan kontrol pelanggan secara real-time untuk bersama-sama mengidentifikasi dan menyelesaikan masalah.

2. Pada layar Menggambar

Mark daerah penting bagi pelanggan untuk melihat berkomunikasi titik-titik tertentu yang lebih jelas.

3. Obrolan Teks

MobileSupport - RemoteCall dalam aplikasi fitur chat memungkinkan pelanggan dan perwakilan dukungan untuk mudah berkomunikasi satu sama lain selama sesi dukungan.

4. Simple Connection

Mendapatkan terhubung mudah. Semua pelanggan perlu lakukan adalah memasukkan kode sambungan 6-digit yang disediakan oleh perwakilan dukungan.

[Menerima Ponsel Dukungan Perangkat - Pelanggan]

1. Download, instal, dan kemudian meluncurkan aplikasi 'MobileSupport'.

2. Masukkan kode koneksi 6-digit yang disediakan oleh perwakilan dukungan, kemudian klik 'OK'.

3. Terlibat dalam mendukung video real-time.

4. Tutup aplikasi sekali sesi dukungan video telah berakhir.

* Android OS 4.0 ~ 6.0 Direkomendasikan